What To Expect
Commercial samples are processed within 24 hours of receipt, and residential samples are processed within 48 hours of receipt.
For golf course samples, we report the diagnosis results immediately by telephone. We will discuss what we found during our analysis of your samples and suggest control recommendations for a speedy recovery.
Final reports are provided for each sample through an internet-based reporting system. Clients can create a unique user ID and password to access to the samples you have submitted, as well as invoices, receipts, and final reports. Please provide an email address on the Sample Submission Form so that you can take advantage of this system. We will gladly send the report to multiple contacts if requested.
If a disease is suspected, but not detected, we will continue to work with you through further sample submission at no additional charge until we solve the problem.